After Sales Service
After Sales Service

All repair files, whether under warranty or not, are managed by our after-sales coordinator who follows the following steps:

FILE: Opening of the file and description of the breakdown

ASSISTANCE: warranty coverage or preparation of a repair estimate

DIAGNOSIS: technician diagnosis and decision on how to handle the problem

REPAIR: repair or intervention on site after agreement of estimate

Our terms and conditions for taking charge have been formalized in our general after-sales service conditions, so don't hesitate to ask us for them. During your repair, we have a certain number of courtesy devices that we can offer you, depending on availability, to replace your broken equipment.

Diagnostic assessment of your technical platform

Through an on-site intervention, we offer you a complete technical assessment of your technical platform, which is carried out in the following manner

  • Preliminary inventory of the equipment of the platform
  • Intervention of our technician and 1st level of maintenance
  • Issuance of a report on the condition of your equipment and recommendations for maintenance operations to be performed

Tariff according to the number of equipments to be revised.

Preventive maintenance

You wish to ensure a regular maintenance of your equipment to avoid or anticipate the risks of breakdown? We can offer you annual preventive maintenance contracts for your equipment which include

  • Visit of a technician for assessment and diagnosis
  • Ordering of spare parts
  • Intervention and repair
  • Report of the visit and of the state of the plate