Returns & Refunds
Returns & Refunds

In accordance with the provisions of article L. 121-21 of the Consumer Code, if you are a private individual, you have a withdrawal period of fourteen (14) days from the date of delivery of the product enabling you to cancel all or part of your order with the company SANTEKIN.

After informing SANTEKIN of your possible decision to withdraw in writing (e-mail or letter), you then have fourteen (14) days to return the products at your expense, according to the procedure below:

a) A withdrawal form must imperatively be attached to the returned product, according to the standard form included below, in accordance with the requirements of Decree No. 2014-1061 of September 17, 2014 on pre-contractual and contractual consumer information obligations and the right of withdrawal.


For the attention of SANTEKIN, 22 Rue de Bienassis 38460 Villemoirieu, tel : 04 74 18 07 12, email :

I hereby notify you of my withdrawal from the contract for the sale of the goods below:

Order number or delivery order number :

Ordered on :

Received on :

Name of the consumer :

Consumer's address :

Date :

Signature :

b) The returned product(s) must be returned in their original packaging, including labels, and sent to the following address




22 Rue de Bienassis




Depending on your choice, you will receive a credit note for the amount of the sums paid or be reimbursed for the sums paid within fourteen (14) days of the date on which SANTEKIN was informed of the withdrawal.

In the event of a dispute, you may choose to have recourse to the mediator of the French Federation of Distance Selling (FEVAD), in application of article L 612-1 of the Consumer Code, at the following address: